Internet Travel Monitor - Marketing, Research & Tech

October 3, 2018

Alibaba Creates Robot to Provide Guest Services
Chinese e-commerce giant Alibaba has created a robot specifically for the hospitality industry.

The small, egg-shaped robot stands about three feet tall and moves at about three feet per second.

In October, Alibaba A.I. Labs will begin testing the robot in a hotel to do things such as deliver room service or laundry to guests. Guests will also be able to communicate with the robot using voice commands and touch and hand gestures.

"We are excited by this tremendous development that is helping us bridge the gap between guest needs and the response time that they expect," says Chen Lijuan, general manage of Alibaba A.I. Labs.

"Alibaba A.I. Labs' robot is the next step in the evolution towards smart hotels. The robot will be the ultimate assistant for hotel guests who want everything quickly and conveniently at their fingertips."

The robot is equipped with an autonomous navigation system to identify and dodge obstacles, a communications system to control elevators and facial-recognition technology for ID verification.

A.I. Labs is Alibaba's division that leads the development of artificial intelligence consumer products.

After testing the robot in hotels, Alibaba says it will determine if it is also suitable for use in hospitals, restaurants and offices.

Copyright 2018 Northstar Travel Media LLC. All rights reserved. From https://www.phocuswire.com. By Mitra Sorrells.
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