January 30, 2019

Global Survey on the Perception of Residents Towards City Tourism -

Citizens Recognize the Positive Impact of the Sector
According to the first ever global survey conducted by the World Tourism Organization (UNWTO) and IPSOS, 47% of respondents think Ôthey live in cities with a high number of touristsÕ. Over 50% considers tourism has a positive impact in generating wealth and promoting cultural exchanges, and 49% feel there should be measures to improve tourism management. Only 12% of respondents favour limitations to the number of visitors.

The online survey was conducted across 15 countries and targeted 12,000 people to better understand residentsÕ perception towards city tourism, its impacts and management strategies.

ÒToday, adequately managing tourism to the benefit of visitors and residents alike, ensuring that local communities are listened to and benefit from tourism is more important than ever, said UNWTO Secretary-General Zurab Pololikashvili. ÒThere is a pressing need to set a roadmap for urban tourism which is fully aligned with the urban agendaÓ, he added.

Nearly half of the respondents (47%) think Ôthey live in a city with a high number of visitors. Yet, results vary significantly across countries, ranging from 68% in Australia to only 33% in France.

The generation of wealth and income, the creation of intercultural exchanges and of new offers of leisure activities stand out as the biggest impacts on cities. The perception of tourismÕs positive impacts is particularly strong in Argentina, Australia, the Republic of Korea, Spain, and Sweden.

For many urban destinations around the world, addressing the challenges of growing tourism demand and adequately managing tourist flows is now a priority. In a similar way, the results show that 49% of respondents feel that there should be measures to better manage tourism. Again, values change significantly by country Ð from 75% in Argentina to only 24% in Japan.

Of all respondents, over 70% think these measures should focus on improving infrastructure and facilities as well as in creating attractions for both tourists and residents. Only 12% think measures should include the limitation of the number visitors and only 9% considered that tourism promotion should be stopped.

Key findings:

  • 47% of respondents think Òthey live in a city with a high number of tourists visitingÓ
  • The mixed-picture of the perceived impacts rising from urban tourism in the different countries demonstrates the complexity of economic, social and environmental issues faced by destinations today.
  • On the positive side, 52% think tourism has a big or moderate impact in generating wealth and income. On the other spectrum, 46% think it Òcreates overcrowdingÓ.
  • 49% of respondents think Òthere should be measures to manage tourismÓ
  • Respondents are most receptive to the following measures: Ôimprove infrastructures and facilitiesÕ (72%), Ôcreate experiences and attractions that benefit both residents and visitorsÕ (71%), and Ôensure local communities benefit from tourismÕ (65%).
  • Results also show that half of responses emphasized communicating and engaging with local communities (50%) and visitors (48%) as an important measure, whereas only 12% think there should be a Ôlimit to the number of touristsÕ and only 9% think tourism promotion should be stopped.

The UNWTO / IPSOS survey on was part of the IPSOS Online omnibus (Global@dvisor) December 2018 wave (fieldwork between 21 January 2018 and 14 January 2019.

Copyright 2019 World Tourism Organization (UNWTO). All rights reserved. From http://www2.unwto.org.

To view all articles, check out the Internet Travel Monitor Archive