Airports Council International (ACI) World has today revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers.

The COVID-19 pandemic had a dramatic impact on global passenger traffic in 2020 as well as changing customer perceptions and expectations of the airport experience. Despite the challenges posed by the pandemic, airports managed to collect ASQ surveys from their customers throughout the year and 108 awards have been won by 89 individual airports around the world.

Based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award – ‘Best Hygiene Measures by Region’ – of which there are 33 inaugural winners.

This award provided airports with a reliable method of gauging customer response to new health measures and recognizes airports’ success in responding to the intense focus on hygiene. The new category also complements ACI’s Airport Health Accreditation programme, launched last year, which has resulted in more than 275 airports being accredited already.

“ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world,” ACI World Director General Luis Felipe de Oliveira said. “This year more than any other, the awards recognize those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances.

“I am proud of the achievements of all ASQ award winners which shows their focus on delivering excellence in customer experience and setting an example of excellence for their peers. As we come together as an industry to meet the challenges of the COVID-19 pandemic, the focus on customers that the ASQ programme provides will help guide the way.”

This year, ACI World entered into a long-term partnership with global travel technology company Amadeus to deliver the ASQ Awards.

“We at Amadeus congratulate all the ASQ award winners for their ongoing commitment to delivering an exceptional customer experience in the face of adversity caused by COVID-19. Amadeus shares this commitment, which is why we’ve been investing for many years to bring a single, integrated platform for all aspects of passenger services to the industry, incorporating applications, hardware and services.” Amadeus EVP Airport IT Bruno Spada said.

“With a modular cloud platform, airports can better connect to airlines to bring new passenger service innovations like biometrics or contactless to market. They can base operations on a consistent flow of data throughout the entire airport journey, which is the key to delivering a truly smooth experience for passengers. And they can do all this with minimal effort or delay because we’ve taken care of the complexity in the cloud.”

BEST HYGIENE MEASURES BY REGION
Award Category

Best Hygiene Measures by Region	Airport Name	City and Country
AFRICA
	Sir Seewoosagur Ramgoolam International Airport	Port Louis, Mauritius
ASIA PACIFIC
	Beijing Daxing International Airport	Beijing, China
	Chandigarh Airport	Chandigarh, India
	Depati Amir Airport	Pangkal Pinang, Indonesia
	Husein Sastranegara Airport	Bandung, Indonesia
	Netaji Subhash Chandra Bose International Airport	Kolkata, India
	Pune Airport	Pune, India
	Soekarno-Hatta International Airport	Jakarta, Indonesia
EUROPE
	Aeropuerto de Alicante-Elche	Alicante, Spain
	Aeropuerto de Federico García Lorca Granada-Jaén	Granada, Spain
	Aeropuerto de Menorca	Menorca, Spain
	Aeropuerto de Pamplona	Pamplona, Spain
	Aeropuerto Internacional Región de Murcia	Murcia, Spain
	Aeropuerto Seve Ballesteros-Santander	Santander, Spain
	Belgrade Nikola Tesla Airport	Belgrade, Republic of Serbia
	Faro Airport	Faro, Portugal
	Helsinki-Vantaa Airport	Helsinki, Finland
	Joao Paulo II Airport	Ponta Delgada, Portugal
	Keflavik International Airport	Keflavik, Iceland
	Madeira Airport	Madeira, Portugal
	Porto Airport	Porto, Portugal
	Skopje International Airport	Skopje, North Macedonia
	Tallinn Airport	Tallinn, Estonia
LATIN AMERICA-CARIBBEAN
	Daniel Oduber Quirós International Airport	Liberia, Costa Rica
	Punta Cana International Airport	Punta Cana, Dominican Republic
MIDDLE EAST
	King Khalid International Airport	Riyadh, Saudi Arabia
	Salalah Airport	Salalah, Oman
NORTH AMERICA
	Hartsfield-Jackson Atlanta International Airport	Atlanta, GA, USA
	Louis Armstrong New Orleans International Airport	New Orleans, LA, USA
	San Antonio International Airport	San Antonio, TX, USA
	Tampa International Airport	Tampa, FL, USA
	Toronto Pearson International Airport	Toronto, Canada
	Victoria International Airport	Victoria, Canada

BEST AIRPORT BY SIZE & REGION
Award Category

Best Airport by Size and Region	Airport Name	City and Country
AFRICA
Under 2 million passengers	Moi International Airport	Mombasa, Kenya
2 – 5 million passengers	Kotoka International Airport	Accra, Ghana
5 – 15 million passengers	Jomo Kenyatta International Airport	Nairobi, Kenya
ASIA-PACIFIC
Under 2 million passengers	Depati Amir Airport	Pangkal Pinang, Indonesia
	Silangit Airport	Tapanuli, Indonesia
	Sultan Thaha Airport	Kota Jambi, Indonesia
2 – 5 million passengers	Chandigarh Airport	Chandigarh, India
	Husein Sastranegara Airport	Bandung, Indonesia
	Jenderal Ahmad Yani International Airport	Semerang, Indonesia
	Lal Bahadur Shastri International Airport	Varanasi, India
	Sri Guru Ram Das Jee International Airport	Amritsar, India
	Sultan Mahmud Badaruddin II International Airport	Palembang, Indonesia
	Supadio Airport	Pontianak, Indonesia
5 – 15 million passengers	Changchun Longjia International Airport	Changchun, China
	Cochin International Airport	Cochin, India
	Shijiazhuang Zhengding International Airport	Shijiazhuang, China
	Sultan Aji Muhammad Sulaiman Sepinggan International Airport	Kalimantan, Indonesia
	Sultan Hasanuddin Makassar International Airport	Ujung, Indonesia
	Xi'ning Caojiapu Airport	Qinghai, China
15 – 25 million passengers	Haikou Meilan International Airport	Haikou, China
	Rajiv Gandhi International Airport	Hyderabad, India
	Shenyang Taoxian International Airport	Shenyang, China
25 – 40 million passengers	Beijing Daxing International Airport	Beijing, China
	Kempegowda International Airport	Bangalore, India
Over 40 million passengers	Beijing Capital International Airport	Beijing, China
	Chhatrapati Shivaji Maharaj International Airport	Mumbai, India
	Guangzhou Baiyun International Airport	Guangzhou, China
	Indira Gandhi International Airport	Delhi, India
	Shanghai Pudong International Airport	Shanghai, China
	Shenzhen Bao'an International Airport	Shenzhen, China
	Singapore Changi Airport	Singapore, Singapore
EUROPE
Under 2 million passengers	Aeropuerto de Federico García Lorca Granada-Jaén	Granada, Spain
	Aeropuerto de San Sebastián	San Sebastián, Spain
	Inverness Airport	Inverness, United Kingdom
	Joao Paulo II Airport	Ponta Delgada, Portugal
2 – 5 million passengers	Krasnoyarsk International Airport	Krasnoyarsk, Russian Federation
	Skopje International Airport	Skopje, North Macedonia
	Tallinn Airport	Tallinn, Estonia
	Zagreb Airport	Zagreb, Croatia
5 – 15 million passengers	Belgrade Nikola Tesla Airport	Belgrade, Republic of Serbia
	Faro Airport	Faro, Portugal
	John Paul II International Airport Krakow - Balice	Kraków, Poland
	Keflavik International Airport	Keflavik, Iceland
	London City Airport	London, United Kingdom
	Malta International Airport	Malta, Malta
	Porto Airport	Porto, Portugal
	Sochi International Airport	Sochi, Russian Federation
15 – 25 million passengers	Helsinki-Vantaa Airport	Helsinki, Finland
	Prague Airport	Prague, Czech Republic
	Pulkovo Airport	St Petersburg, Russian Federation
25 – 40 million passengers	Lisbon Airport	Lisbon, Portugal
	Moscow Domodedovo Airport	Moscow, Russian Federation
	Zurich Airport	Zurich, Switzerland
Over 40 million passengers	Aeroporto di Roma-Fiumicino	Rome, Italy
	Sheremetyevo International Airport	Moscow, Russian Federation
LATIN AMERICA-CARIBBEAN
Under 2 million passengers	Curaçao International Airport	Curaçao, Netherlands Antilles
	Daniel Oduber Quirós International Airport	Liberia, Costa Rica
2 – 5 million passengers	Aeropuerto Internacional José Joaquin de Olmedo	Guayaquil, Ecuador
5 – 15 million passengers	Punta Cana International Airport	Punta Cana, Dominican Republic
	Quito International Airport	Quito, Ecuador
MIDDLE EAST
5 – 15 million passengers	Queen Alia International Airport	Amman, Jordan
15 – 25 million passengers	Abu Dhabi International Airport	Abu Dhabi, United Arab Emirates
NORTH AMERICA
Under 2 million passengers	Victoria International Airport	Victoria, Canada
2 – 5 million passengers	Greenville-Spartanburg International Airport	Greer, SC, USA
	Portland International Jetport	Portland, OR, USA
5 – 15 million passengers	Indianapolis International Airport	Indianapolis, IN, USA
	John Glenn Columbus International Airport	Columbus, OH, USA
	San Antonio International Airport	San Antonio, TX, USA
15 – 25 million passengers	Austin-Bergstrom International Airport	Austin, TX, USA
	Dallas Love Field Airport	Dallas, TX, USA
25 – 40 million passengers	Baltimore/Washington International Thurgood Marshall Airport	Baltimore, MD, USA
	Detroit Metropolitan Wayne County Airport	Detroit, MI, USA
Over 40 million passengers	Hartsfield-Jackson Atlanta International Airport	Atlanta, GA, USA
	Toronto Pearson International Airport	Toronto, Canada